Team HelpDesk for Outlook 4.3



Publisher Description



An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First Call Resolution' timing significantly, as technicians find resolution to problems quickly. With the asset management and tracking module, technicians can easily view every problem and incident ever reported on a specific asset. Apart from emails, it can also integrate with fixed phones, Skype or SMS and supports relaying helpdesk response over these communication channels too.
With the Technicians Web Access site, remote technicians can simply log on to Team Helpdesk system via a web browser, to work on their assigned support cases. Furthermore, on the Customer Web Service site, end-users can submit new support requests via a web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, senior managers can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service of the helpdesk.
Team Helpdesk for Outlook helps you to improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service.


About Team HelpDesk for Outlook

Team HelpDesk for Outlook is a free trial software published in the Helpdesk & Remote PC list of programs, part of Business.

This Helpdesk & Remote PC program is available in English, Dutch, French, German, Norwegian, Spanish. It was last updated on 27 March, 2024. Team HelpDesk for Outlook is compatible with the following operating systems: Windows.

The company that develops Team HelpDesk for Outlook is AssistMyTeam. The latest version released by its developer is 4.3. This version was rated by 2 users of our site and has an average rating of 4.3.

The download we have available for Team HelpDesk for Outlook has a file size of 54.53 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2010-09-03 and was downloaded 169 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Team HelpDesk for Outlook as malware if the download link is broken.

How to install Team HelpDesk for Outlook on your Windows device:

  • Click on the Download button on our website. This will start the download from the website of the developer.
  • Once the Team HelpDesk for Outlook is downloaded click on it to start the setup process (assuming you are on a desktop computer).
  • When the installation is finished you should be able to see and run the program.



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Users Rating:  
  4.3/5     2
Downloads: 169
Updated At: 2024-03-27
Publisher: AssistMyTeam
Operating System: Windows
License Type: Free Trial